Car Driver Survey

There are 4 parts in this survey, each adding up to a total of 20 questions.

A. Your profile

Name *

E-mail address *

E-mail address (Confirmation)*

1. Please select your age *

No selection 18-24 Years Old 25-29 Years Old 30-34 Years Old 35-39 Years Old 40-44 Years Old 45-49 Years Old 50-54 Years Old 55-59 Years Old 60 Years and Over

2. Please select your gender *

• Male
• Female
• Others

3. Please select your race *

• Bumiputera
• Chinese
• Indian
• Non-Malaysian

4. Please select your profession *

• Private Sector (Full-time)
• Private Sector (Part-time)
• Government Sector (Full-time)
• Government Sector (Part-time)
• Self-employed
• Unemployed
• Student
• Others

5. Please select your annual salary *

• Less than RM 39,999
• RM 40,000 - 59,999
• RM 60,000 - 79,999
• RM 80,000 - 99,999
• RM 100,000 - 119,999
• More than RM 120,000
• Don't know/Don't wish to answer

B. Please tell us about the car you use the most

6. Please select the car owner *

• Self (One car)
• Self (multiple cars)
• Family
• Company
• Others

Others, please specify:

7. Please select place of car purchase *

• New car dealership
• Used car dealership
• Second hand car shops
• Online platforms (e.g. Mudah.com, myTukar) selling used cars
• Family, friends or acquaintance
• Don't know
• Others

Others, please specify:

8. Please select the car brand *

No selection BMW Honda Hyundai Lexus Mazda Mercedes MINI Mitsubishi Nissan Perodua Porche Proton Rand Rover Renault Subaru Toyota Volkswagen Volvo Others

Others, please specify:

9. Please specify the car model *

10. Please select the car's model year *

No selection 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 or Older Don't know

11. Please select the annual mileage of the car *

No selection Less than 5,000km 5,0001 - 10,000km 10,0001 - 15,000km 15,0001 - 20,000km 20,0001 - 25,000km 25,0001 - 30,000km 30,0001 - 35,000km More than 35,001km Don't know

C. Please tell us about your car's health check

12. Do you regularly send your car for health checks? *

• Yes
• No

12-1. When do you send your car for health checks? (Select all that is applicable )

• Every six months
• Every 1 year
• Every 5,000km
• Every 7,000km
• Every 10,000km
• Before long vacation
• Before long distance drive
• Not fixed (according to consumable parts)
• Others

Others, please specify:

12-2. What items are regularly inspected and replaced? (Select all that is applicable)

• Overall
• Oil replacement
• Brake replacement
• Tyre replacement
• Battery replacement
• Others
• Don't know

Others, please specify:

12-3. Where is the car health check usually performed?

• Dealership workshop
• Service workshop
• Not fixed
• DIY health check (Self-conduct)
• Others

Others, please specify:

12-4. What are the criterias in choosing a regular car health check provider? (Select all that is applicable)

• Price
• Distance to home or office
• Quality
• Technical skills
• Customer service
• Delivery time and speed
• Availability of delivery and pick-up service
• Availability of on-site health check service
• Limited workshop for certain car model
• Others

Others, please specify:

12-5. What are the reasons for carrying out regular car health checks? (Select all that is applicable)

• To prevent accidents and breakdowns
• Because I have had problems with my car breaking down in the past
• Because it is under warranty from the dealer
• Others
• No specific reason

Others, please specify:

12-1. What are the reasons for NOT carrying out car health checks? (Select all that is applicable)

• Lack of money
• Lack of time
• Thinking of fixing it after it breaksdown
• Don't think it's neccesary
• No workshop nearby
• Do not know a good workshop
• Ability to carry out DIY health checks
• Others
• No specific reason

Others, please specify:

13. What are your complaints about the car health check services? (Select all that is applicable) *

• Poor health check quality (e.g. breaksdwon again right after fixing)
• Long delivery times
• Cannot find a good workshop
• Prices vary from workshop to workshop
• Don't know the fair price of health checks
• Vehicle cannot be repaired even when brought to workshop (e.g. refused service)
• Forced to replace car parts
• Poor customer service
• Others
• No complain

Others, please specify:

D. Please tell us about your experience with car breakdowns

14. Have you experienced a car breakdown? *

• Yes
• No

14-1. What type of breakdown was it? (Select all that is applicable)

• Car could not be driven
• Can be driven but vehicle was not in a good condition
• Others

Others, please specify:

14-2. What type of vehicle abnormality was it?

• Battery failure
• Flat tyre
• Broken window glass
• Overheat
• Running out of gas
• Strange noises while driving
• Electrical equipment malfunction (e.g. inability to open/close windows, run audio/navigation system)
• Other engine malfunctions
• Others
• I don't know

Others, please specify:

14-3. What problems did you encounter?

• It took a long time to get assistance
• Could not find a servicing workshop nearby
• Did not know a reliable workshop
• Can't use the car while it's being repaired
• Did not know the cost to repair
• Too high cost of repair
• Didn't have any problems
• Others

Others, please specify:

15. What action did you take in the event of a "not-drivable-breakdown"? If you have never had a breakdown, please select the action you would take. *

• Contact insurance company
• Contact dealer
• Contact a mechanic/workshop I know
• Contact a friend,family or acquaintance for help
• Find a mechanic on the internet
• Call a tow truck
• Have it fixed on the spot
• Others

Others, please specify:

16. What action did you take in the event of a "drivable breakdown"? If you have never had a breakdown, please select the action you would take. *

• Contact insurance company
• Contact dealer
• Contact a mechanic/workshop I know
• Contact a friend,family or acquaintance for help
• Find a mechanic on the internet
• Call a tow truck
• Have it fixed on the spot
• Other

Others, please specify:

17. Please select all the mobile app services that you are aware of. *

• SERV
• GoMechanic
• Carput
• POMEN
• Dealer app (Honda Touch, Perodua uFirst etc.)
• None

18. Please select all the mobile app services you have used before. *

• SERV
• GoMechanic
• Carput
• POMEN
• Dealer app (Honda Touch, Perodua uFirst etc.)
• None

19. Please select those that are applicable to how you feel about your car. *

• I want to keep the same car for as long as possible
• I want to change my car regularly
• I am concerned about the scratches on my car and want to fix them
• I want to keep my car clean at all times
• I want to customise my car to my own taste (car accessories)

20. Can I contact you for further questionnaires in developing a new service?

• Yes, of course!
• No
• Don't know yet

- End of Survey -