Survey about Public Bus and MANABAS Application

A. Your profile

Name *

E-mail address *

E-mail address (Confirmation)*

Residential Area *

• Maran
• Kuantan
• Temerloh
• Jerantut
• Others

Sex *

• Male
• Female

Age *

• 20-30 years old
• 31-40 years old
• 41-50 years old
• 51-60 years old
• 61 and above

Race *

• Malay
• Chinese
• Indian
• Others

B. Most used transportation​

Q1. What is your most used transportation method? *

• Bus
• Taxi
• E-hailing
• Car
• Motorcycle
• Bicycle
• None

Q2. Based on Q1, how often do you use? *

• Everyday
• 3-6 times a week
• 1-2 times a week
• 1-2 times a month
• Only several times a year
• None

Q3. Based on Q1, what is the purpose of using the transport? (Multiple selection) *

• Going to work
• School
• Hospital, Clinic
• Shopping
• Sightseeing/Vacation
• Back to hometown
• Others

C. Usage of public bus​

Q4. How often do you use the public bus? *

• Everyday
• 3-6 times a week
• 1-2 times a week
• 1-2 times a month
• Only several times a year
• None

Q5. What is the purpose of using the public bus? (Multiple selection) *

• Going to work
• School
• Hospital, Clinic
• Shopping
• Sightseeing/Vacation
• Back to hometown
• Others (Please state)

If others, please state details

Q6. How long does it take from your home to the nearest bus stop? *

• Within 5 mins walking
• 6-10 mins walking
• 11-15 mins walking
• 16-20 mins walking
• More than 20 mins walking

Q7. Are you satisfied with the current route bus service? *

• Very satisfied: 5
• Satisfied: 4
• Neutral: 3
• Dissatisfied: 2
• Very dissatisfied: 1

Q8. What improvements could be made to the public bus service? (Multiple selection) *

• To inform the time of arrival during delay.
• To inform the crowdedness in the bus.
• To improve connectivity to other transportations.
• To increase the number of buses (Frequency).
• To increase routes and stops.
• To provide demand-based bus service other than fixed-route.
• Other (Please state at below)

If others, please state details

Q9. Is there any reason you don't want to take a public bus? (Multiple selection) *

• No bus available to the desired locations
• Unknown timetable
• Fewer number of the bus
• The fare is high
• Delay of the bus disrupts my schedule
• Driving style is dangerous
• Security concerns during travel
• Bus condition is old
• Bus stop is far from home or destination
• None

D. About MANABAS Application

Q10. Have you used MANABAS before? *

• Yes
• No

If No, please state why

Q11. If "Yes" Q10, has your bus arrived according to the information on MANABAS?

• The bus arrived exactly as informed.
• The bus arrived almost exactly as informed.
• The bus didn’t arrive as informed.

Q12. In your opinion, will MANABAS make your bus experience more convenient? *

• Very convinient
• A little convenient
• No change
• Not sure

Q13. If "No changes" or "Not sure" in Q12, please tell the reasons (Multiple selection)

• MANABAS is difficult to use
• MANABAS does not cover the bus I usually use
• Other (Please state at below)

If others, please state details

Q14. In your opinion, will MANABAS increase your opportunities to use the bus? *

• Yes
• No
• Not sure

Q15. In your opinion, what is the good thing about using MANABAS? (Multiple selection) *

• A good use of my time until the bus came.
• I knew the arrive time of the bus so I could catch the bus.
• Easy to arrange for someone to come and pick me up or drop me off.
• None.
• Other (Please state at below)

If others, please state details

Q16 In your opinion, what improvements could be made to MANABAS? (Multiple selection) *

• Difficult to use bus stop search.
• Difficult to understand route and bus stop names.
• Difficult to find directions to bus stops.
• Coverage of the bus listed.
• None.
• Other (Please state at below)

If others, please state details

Q17. Do you think it would be useful to know the information around the bus stop (restaurants, retail stores, tourist spot, etc.) with MANABAS? *

• Yes
• No
• Not sure

Q18. Do you have any other suggestion, comment or opinion regarding MANABAS application?